GENERAL TERMS AND CONDITIONS
To order from our full menu, all orders need to be placed at least 2 days in advance, however, please note that because we are a small kitchen, we reserve the right to stop taking orders for any particular day once our kitchen capacity is reached, so it is best to order a little more in advance if possible.
Any changes or cancellation within 2 days of collection or delivery date may not be accepted.
We also have a same-day and next-day service via www.today.luciacakes.com
This is a limited menu based on what is available in-store to be able to despatch immediately.
Full payment must be made before an order can be processed.
COLLECTION TERMS AND CONDITIONS
If your order is not collected on the chosen self-collection date, the products will be disposed of by the end of the day and no refund will be given.
Free delivery on orders over $150. $10 otherwise.
DELIVERY TERMS AND CONDITIONS
We deliver island-wide, including Sentosa, but excluding highly restricted areas such as Jurong Island, PSA ports, army camps, airport terminals etc.
As far as possible we will attempt to deliver in a timely fashion. However, there may be instances where delays may occur due to circumstances out of our control (like weather, traffic, vehicle breakdown). In such instances, no refund will be made even if the order arrives later than anticipated.
In the event no one is present at the delivery destination to collect the order, we will call the recipient to arrange to leave the package at their door. If we cannot reach the recipient within 10 mins of arrival, a re-delivery may need to be arranged for the order, but this is subject to the delivery agent’s availability. If the agent is unable to do the re-delivery on the same day for whatever reason, the order will be disposed of, and no refund will be made.
If a wrong delivery address has been provided, we will need to arrange for a re-delivery on the same day, however this is subject to the deliver agent’s availability. If the agent is unable to do the re-delivery for whatever reason, the order will be disposed of, and no refund will be made.
If a wrong delivery address has been provided, and re-delivery is required on another day, a new order will need to be made and paid for. No refund on the original order will be made.
All re-deliveries for whatever reason are at a surcharge of $15, which will need to be paid via PayNow transfer to us. Re-delivery on the same day is subject to the delivery agent’s availability. If this cannot be arranged, the order will be disposed of, and no refund will be made.
All products must be checked upon delivery. If there are no issues at time of delivery, the order shall be deemed completed and accepted once the delivery has been done.
Once the delivery has been accepted, we will not be held liable for any damages or product spoilage, which may be due to improper handling or storage.
If the recipient refuses to accept the product, the order will still be considered as delivered and no refund will be given (unless the product was severely damaged during transportation)